We are trusted to provide collection and reconnection services to the United Kingdom’s market leading companies. We support and complement their internal process to enhance customer experience.
Our clients contract us to collect and reconnect their customer accounts which are overdue. We do not own any of the accounts we service.
We do not apply any interest, fees or charges to customer accounts and we pass all payments to our client. Our client may apply interest, fees or charges before they pass us their customer accounts.
We make contact with customers by telephone call, text message and email to discuss the resolution of their account. When we speak with customers, we will always consider their individual circumstances.
Organisations pass us their customer accounts to help them collect and recover any outstanding debts that are due to be paid. We do this for energy, water, telecoms and financial service providers. We also work for government departments and other organisations.
You can get more information about the amount that is overdue by signing in to your account
We will ask you some security questions to keep your account information safe. We also provide account information on the letters we send to you.
Our Customer Portal provides secure sign in to access your account
You will need to provide your name, address, postcode and one other piece of security information.
We are here to help our customers resolve their account. Treating customers fairly is at the core of what we do and we will not pressure you emotionally or financially – you have our word on that. We will do our very best to resolve your account with a solution that suits your circumstances.
You can sign in to your account below or you can contact us on 0141 447 0554.
Our office opening hours are:
Monday to Thursday: 8.00am to 8.00pm
Friday: 8.00am to 7.00pm
Saturday: 9.00am to 1.00pm
As a member of the Credit Services Association we operate within their Code of Conduct. The Code of Conduct sets requirements for members to ensure that they uphold the best industry standards when helping customers.
We are here to help you, contact us today.
To help us manage your request more efficiently please select one of the contact forms below. Please note that it could take us up to 5 working days to respond to your request during busy periods.
To make a complaint, please visit our complaints page for further information.
It is important that your priority bills such as mortgage, rent, energy and interest-bearing amounts are up to date. You may want to contact an organisation that offers free debt advice. Please let us know if you do.
Let us know by filling out this form:
Or you can return the letter to us and we will update our records.
All calls to our 0141 numbers will be charged at your standard network rate.
We can only help you if you talk to us. If you ignore our letters this may lead to further contact from us and other debt collection agencies.
This is for your protection and to comply with the legal obligations we have with regard to the Data Protection Act.
Even if you pay for your energy through a pre-payment meter, you can still owe a bill to your current or former energy supplier when you change your supplier or move address. The most common ways in which a debt can be owed when using a pre-payment meter are:
Whilst we try our very best to ensure that you understand and are satisfied with how we handle your account, we recognise that there may be rare occasions when you are dissatisfied with aspects of our service. In the unlikely event that this is the case, please visit our complaints page and fill out the form to let us know
We promise that we will place your account on hold whilst we investigate your issue and will get back to you as soon as possible.
If you would like more information, please visit our complaints page.
Continuous payment authority is a type of regular automatic payment that you can set up using your debit or credit card. With continuous payment authority (sometimes also called "recurring payments" or "repeat card payments") we will ask for the long number across your debit or credit card rather than for your bank details.
Whilst you might have heard of direct debits and standing orders, continuous payment authorities are slightly different. They do not offer the same guarantee as direct debits.
If you wish to cancel or change your continuous payment authority you can do so by emailing us at:
Please name the subject: "Cancel or Change my CPA". You also have the right to cancel directly with your card provider.
REMEMBER: IT IS YOUR RIGHT TO CANCEL CONTINUOUS PAYMENT AUTHORITIES DIRECTLY WITH YOUR CARD ISSUER.
However, it is recommended that you inform both ourselves and your card issuer when cancelling a continuous payment authority. You may also want to check your next statement to ensure the payment has been cancelled as requested. Keep in mind that you will still be responsible for paying any money that you owe.
View your account at a glance on our Customer Portal Dashboard.
You can view your balance, make a payment, setup an arrangement and use other features.
Our flexible payment options allow you to choose a method that suits your individual circumstances. You can pay the amount due in full or pay your payment plan instalment using any of these methods.
Sign in to your account here:
Alternatively you can pay online here:
You can pay 24 hours a day, 7 days a week using your card by calling our automated card payment line on 0141 447 0002.
Please have your Customer ID ready. Your Customer ID is displayed on any communication from us.
You can also pay using your card by calling us on 0141 447 0554.
You can pay using your online banking or in person at your bank using our account details:
Bank of Scotland
Sort Code: 80 06 14
Account Number: 06 00 48 31
If paying from abroad, please use these details:
Please remember to give your Customer ID as a reference so that we can allocate your payment to your account. Your Customer ID is displayed on any communication from us.
Setup a standing order with your bank using our account details:
Bank of Scotland
Sort Code: 80-06-14
Account Number: 06004831
Please remember to give your Customer ID as a reference so that we can allocate your payment to your account. Your Customer ID is displayed on any communication from us
Please sign in to your account using our portal or contact us to setup an arrangement before setting your Standing Order up.
Please send cheques or postal orders to us at the below address.
Pastdue Credit Solutions Ltd.
1 Blair Court
Clydebank Business Park
Please remember to provide your Customer ID on the back of your cheque or postal order so that we can allocate your payment to your account. Your Customer ID is displayed on any communication from us.
Please enter your Customer ID and Client Account Number to make a payment.
If you don’t have your Client Account Number you can sign in to our Customer Portal using your Customer ID to make payment.
Please enter your Customer ID to access your account.
Your Customer ID is displayed on any communication from us.