We have limited resource available in our contact centre right now because of the current pandemic. This is having an impact on our call wait times and our response time to emails, letters and contact forms submitted through our website or customer portal. Our teams are working hard to answer calls and respond to you as quickly as possible but please expect delays. We are sorry for any inconvenience this may cause.
If you have sent us an email, letter or submitted a contact form through our website or customer portal we will hold your account until our team responds. You do not need to do anything else until we respond to you.
Please remember, you may be able to manage your account on our customer portal. Please sign in before trying to contact us.
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This website also uses Session cookies. Session cookies are stored within your web browser only and are terminated upon closing your browser or after a period of inactivity.

We use cookies to help identify your computer so we can tailor your user experience, collect voluntarily provided information and accept online payments.

You can disable any cookies already stored on your computer, but these may stop our website from functioning correctly.

The following are strictly necessary in the operation of our website

This Website Will:

  • Monitor your progress when using our payment gateway
  • Monitor your progress when using contact forms

Our payment gateway provider, Sagepay, will also monitor your progress when taking payments

The following are not strictly necessary, but are used to provide you with the best user experience

This Website Will:

  • Offer live chat support (when available)
  • Anonymously track the pages you visit via Google Analytics
  • Offer optional saving of Customer ID numbers

This website will not share any personal information with third parties.

Customer Portal Dashboard

View your account at a glance on our Customer Portal Dashboard.

You can view your balance, make a payment, setup an arrangement and use other features.

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Authorised and Regulated by the Financial Conduct Authority. Pastdue Credit Solutions Limited is a Private Limited Company Registered in Scotland: 287794 | Registered Office: 1 Blair Court, North Avenue, Clydebank Business Park, Glasgow, G81 2LA