We have limited resource available in our contact centre right now because of the current pandemic. This is having an impact on our call wait times and our response time to emails, letters and contact forms submitted through our website or customer portal. Our teams are working hard to answer calls and respond to you as quickly as possible but please expect delays. We are sorry for any inconvenience this may cause.
If you have sent us an email, letter or submitted a contact form through our website or customer portal we will hold your account until our team responds. You do not need to do anything else until we respond to you.
Please remember, you may be able to manage your account on our customer portal. Please sign in before trying to contact us.
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Complaints

At Pastdue Credit Solutions we consider all complaints in their entirety and we aim to rectify the issue promptly, professionally and effectively. We adhere to the Financial Conduct Authority (FCA) Dispute Handling Rules which can be found here: www.fca.org.uk.

If you have a complaint, please let us know about it so we can take the necessary measures to put things right for you.

Pastdue Credit Solutions Complaint Handling Procedure: Download Here

Complaint Options

You Can Call Us

If you would like to speak to a customer service consultant about your complaint please call us on the number we have provided in any communication to you or you can call us on 0141 447 0554.

You Can Write To Us

COMPLAINT
Pastdue Credit Solutions Limited
FAO Complaints Handler
1 Blair Court
North Avenue
Clydebank Business Park
Glasgow
G81 2LA

You Can Email Us

(Excludes HMRC Customers)

You can email your concerns to [email protected]

Online Complaint Form

All mandatory fields are required for us to provide you with a response and to comply with the Data Protection Act 1998

Please confirm and acknowledge below:

We will not sell, loan or otherwise exchange your details with third parties for marketing purposes.

Make a Complaint

Please complete the form above

Authorised and Regulated by the Financial Conduct Authority. Pastdue Credit Solutions Limited is a Private Limited Company Registered in Scotland: 287794 | Registered Office: 1 Blair Court, North Avenue, Clydebank Business Park, Glasgow, G81 2LA