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Alternatively, you can call us on 0141 447 0554.

You can also write to us at:

Pastdue Credit Solutions
1 Blair Court
North Avenue
Clydebank Business Park
Glasgow G81 2LA

We work with HMRC to collect a range of tax debts, including:

VAT
Self-Assessment
Corporation Tax
National Insurance Class 2
PAYE

If you would like to confirm that we are a debt-collection agency used by HMRC, go to www.hmrc.gov.uk/payinghmrc/debtcollectors

We may be able to arrange a suitable payment plan for you. Login to your account to see what options are available.

Sign in to your account

Alternatively, you can call us on 0141 447 0554.

You can also write to us at:

Pastdue Credit Solutions
1 Blair Court
North Avenue
Clydebank Business Park
Glasgow G81 2LA

It’s important to pay your priority bills such as mortgage, rent, energy and interest-charging accounts. You may want to contact an organisation that offers free debt advice. Please let us know if you do.

Let us know by filling out this form:

I’ve received a letter that isn’t for me

Or you can return the letter to us and we will update our records.

Do you wish to communicate with us in an accessible format such as large print, braille or audio? Would you like to communicate with us using a language other than English? If so, please contact us and tell us how we can support you.

You can contact us using the details provided above.

All calls to our 0141 numbers are charged at your standard network rate.

We can only help you if you talk to us. If you ignore our letters, this may lead to further contact from us and other debt collection agencies.

This is for your protection and to comply with our legal obligations under the Data Protection Act.

Even if you pay for your energy through a pre-payment meter, you can still owe money to your current or former energy supplier when you change your supplier or move address. The most common ways of owing this kind of debt are as follows:

• The debt being paid off via the pre-payment meter still has a balance owing when you changed your supplier or moved address.
• The property was empty for a period of time which will mean the debt is for standing charges.
• You used another supplier's key/card, meaning your payments have been going to the energy supplier who owns the key/card rather than the real provider of your energy. We can resolve this without any payment as long as we can get specific information about the key/card you used.

We try our best to ensure you understand and are satisfied with how we handle your account. But we know that sometimes customers may be dissatisfied with our service. If this applies to you, please visit our complaints page to let us know.

We promise we will place your account on hold while we investigate your complaint and get back to you as soon as possible.

If you would like more information, please visit our complaints page.

Continuous payment authority (CPA) is a type of regular automatic payment you can set up using your debit or credit card. (It's sometimes also called ‘recurring payments’ or ‘repeat card payments’.) With a CPA, we will ask for the long number across your debit or credit card rather than your bank details.

CPAs are different from direct debits and standing orders. They do not offer the same guarantee as direct debits.

If you wish to cancel or change your continuous payment authority, you can do so by emailing us at:

[email protected]

Please use the subject line: ‘Cancel or change my CPA’. You also have the right to cancel directly with your card provider.

REMEMBER: IT IS YOUR RIGHT TO CANCEL CONTINUOUS PAYMENT AUTHORITIES DIRECTLY WITH YOUR CARD ISSUER.

However, we recommend you inform us and your card issuer when cancelling a CPA. You may also want to check your next statement to ensure the payment has been cancelled as requested. Keep in mind that you will still be responsible for paying any money you owe.