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Pastdue Credit Solutions

We work for the UK’s market-leading companies including energy, water, telecoms and financial service providers. We also provide services to government departments and other organisations.

We are authorised and regulated by the Financial Conduct Authority and are a registered member of the Credit Services Association.

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What we do

We are trusted to provide collection and reconnection services to some of the United Kingdom’s market-leading companies. We support and complement their internal process to improve their customers' experience.

Our clients trust us to collect their debts and reconnect customers with their services.

As well as collecting debts, we help our clients’ customers to get back on track with their accounts.

We do not own any of the accounts we service.

No fees

We do not apply any interest, fees or charges to our clients’ customer accounts and we pass all payments to our clients. Our clients may apply interest, fees or charges before they pass us their customers' accounts.

Contact methods

We make contact with customers by telephone call, text message and email to discuss the resolution of their account. When we speak with customers, we will always consider their individual circumstances.

BSI Kitemark for Financial Service - Inclusive Service
Plain Language Commission - Clear English Gold Standard
Pastdue Credit Solution - Disability Accessibility Center certificate.

Your account online

The quickest way to resolve your account is to sign in using our Customer Portal.

Save time by signing in and resolving your account today.

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Why we have contacted you

Organisations pass us their customer accounts to help them collect and recover any debts that are due to be paid. We do this for energy, water, telecoms and financial service providers. We also work for government departments and other organisations.

You can get more information about the overdue amount by signing in to your account.

We will ask you some security questions to keep your account information safe. We also provide account information on the letters we send to you.

We work with HMRC to collect a range of tax debts, including:
VAT
Self-Assessment
Corporation Tax
National Insurance Class 2
PAYE

If you would like to confirm that we are a debt collection agency used by HMRC, go to Paying HMRC debt collectors

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Flexible payment plan

We can offer you a flexible payment plan that is tailored to your individual circumstances. This allows you to put the matter right in a way that suits you.

Resolve your account

If we do not hear from you, we will contact you by telephone, text message and email. We want to support you with resolving the amount that is overdue.

Contact us today

There may be a balance due that you are not aware of because you have moved house and our client has been unable to contact you. Or you may just have forgotten to pay your account. We are here to help you get back on track.


Payment plan

A payment plan that suits you

Resolve the account

Providing support to resolve your account

Contact us

Speak to us - we are here to help

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Our Customer Portal provides secure sign-in to access your account

You will need to provide your name, address, postcode and one other piece of security information.

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Here to help

We are here to help customers resolve their accounts. Treating customers fairly is at the core of what we do, and we will not pressure you emotionally or financially – you have our word on that. We will do our very best to resolve your account with a solution that suits your circumstances.

You can sign in to your account below or you can contact us on 0141 447 0554.

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Our office opening hours are:
Monday to Thursday: 8.00am to 8.00pm
Friday: 8.00am to 7.00pm
Saturday: 9.00am to 1.00pm


Credit Services Association #heretohelp Campaign


As a member of the Credit Services Association, we operate within its Code of Conduct. The code sets requirements for members to ensure they uphold the best industry standards when helping customers.

We are here to help you. Contact us today.

Need to make a complaint?

To make a complaint, please visit our complaints page for further information.

pastduecredit.co.uk/complaints


Frequently Asked Questions


We can only help you if you talk to us. If you ignore our letters, this may lead to further contact from us and other debt collection agencies.

Customer Portal Dashboard

View your account at a glance on our Customer Portal Dashboard.

You can view your balance, make a payment, setup an arrangement and use other features.

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How to pay

Our flexible payment options allow you to choose a method that suits your individual circumstances. You can pay the amount due in full or pay your payment plan instalment using any of these methods.

Pay online

Sign in to your account here:

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Alternatively you can pay online here:

Pay Online

24-hour card payment line

You can pay 24 hours a day, 7 days a week using your card by calling our automated card payment line on 0141 447 0002.

Please have your Customer ID ready. It’s shown on all our communications to you.

You can also pay using your card by calling us on 0141 447 0554.

Direct debit

Please sign in to your account using our portal or contact us to set up an arrangement and pay by direct debit.

Sign in to your account here:

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Your direct debit is protected by the direct debit guarantee:

The Direct Debit Guarantee

Direct Debit Image
  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

  • If there are any changes to the amount, date or frequency of your Direct Debit, Pastdue Credit Solutions will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Pastdue Credit Solutions to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

  • If an error is made in the payment of your Direct Debit, by Pastdue Credit Solutions or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Pastdue Credit Solutions asks you to.

  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify Pastdue Credit Solutions.

Bank transfer

You can pay using your online banking or in person at your bank using our account details:

Bank of Scotland
Sort code: 80 06 14
Account number: 06 00 48 31

If paying from abroad, please use these details:

IBAN: GB47BOFS80061406004831
SWITCH: BOFSGB21365

Please remember to give your Customer ID as a reference so that we can allocate your payment to your account. It’s shown on all our communications to you.

Standing order

Please sign in to your account using our portal or contact us to set up an arrangement before setting up your standing order.

Set up a standing order with your bank using our account details:

Bank of Scotland
Sort code: 80-06-14
Account number: 06004831

Please remember to give your Customer ID as a reference so that we can allocate your payment to your account. It’s shown on all our communications to you.

Cheque or postal order

Please send cheques or postal orders to us here:

Pastdue Credit Solutions Ltd.
1 Blair Court
North Avenue
Clydebank Business Park
G81 2LA

Please remember to provide your Customer ID on the back of your cheque or postal order so that we can allocate your payment to your account. It’s shown on all our communications to you.

Quick sign-in

Sign in quickly using a secure code sent to your mobile or email address if you have one registered and verified on your account.

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Make a payment

Please enter your Customer ID to make a payment.

It’s shown on all our communications to you.

You can also sign in to our Customer Portal using your Customer ID to make payment.

Sign in to your account

You'll need your Customer ID to make a payment. Your Customer ID is displayed on any communication from us.

Pay online

Always available

You can access and manage your account online using our Customer Portal 24 hours a day.

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Sign in to your account

Welcome! Please enter your Customer ID or account number to access your account.

Welcome! Please enter your Customer ID or account number to access your account.

Your Customer ID is displayed on any communication from us.


Your account number should be displayed on any communication from our client.

New features

We are continually adding new features to our Customer Portal to make it easier for you to manage your account.

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